Found a car on cars.com, set up an appointment,... and bought the car! The salesperson, Leah, was very professional, courteous and thorough. The sales manager, Dave, was also very professional. I live 1 1/2 hours away from the dealership, but was treated like I a local customer. I have worked in auto sales for years and can be quite critical of how some dealers do business, but I was very pleased with my whole buying experience.
Every single person that played apart in my car purchase was wonderful! Starting with Jill at the desk, Dan as my sales rep, Steve & Shane really made it all happen & Marie assistance! I am a big believer in customer service & this team hit all important points to have a returning customer! Thank you again for all the work you put In to make sure I left with what I wanted!
In looking to lease my Fourth MKX I was pointed towards Cortese Lincoln. I am extremely happy that I did. The exceptional treatment that I received from owner John Cortese, General Manager Joe and Salesman Wayne were truly above and beyond anything I had received from any other dealership that I had dealt with in the past. I would not hesitate to recommend this outstanding dealer to any of my family, friends or acquaintances. If you are looking to buy or lease a car please do not hesitate in looking to Cortese Ford, Lincoln or Chrysler dealerships. It would be worth your while. Rochester is just a short drive down the thruway to exit 46 in Rochester.
Excellent service and support .
Cardell was my sales rep for my first Ford purchase. He did an amazing job making my wife and I feel comfortable with our decision to purchase a Ford Escape. Great guy, would definitely recommend people go see him with their next vehicle purchase!
I've purchased a lot of vehicles over the years and I've never been treated as well as I was by your team! From start to finish the experience was fantastic!Everyone went out of their way to make sure I had the rite vehicle for my needs and that I was happy with the deal we came to.
Excellent visit and handling by Burt. he got us exactly what we wanted and we felt like it was a good deal. Felt nice to be treated like a higher end customer even for a used vehicle.
bought car previously from Cortese many years ago; when did internet inquiry, your dealership did not "bug" me, as others did; you gave me the information I requested, then a follow-up call, and then left me alone until I had made up my mind what car I was interested in
Chris was welcoming and professional from the start. He listened to our needs and presented us with options. It seems we were at the right place at the right time
Cortese is the definition of great customer service!!...
It was so exciting and amazing to see my new vehicle waiting for me with a big red ribbon on it:) Thank you very much Bill Clifford (my salesman)!!!
Very simple transaction. The best option was recommended to me so I was not overwhelmed (this was my first new car and I was very nervous) but the whole process was very quick, i was driving my new car in less than 48 hours after test drive! I am extremely happy with the car and salesman. I look forward to coming back to lease another.
We were very pleased and comfortable with the entire sales process. Bill Clifford demonstrated competence and courtesy throughout the process thus he created a level of trust that led us to do business with him.
I leased a 2016 MKX and dealt with Bill Clifford. Bill was very helpful and knowledgeable and answered all of my questions. I would not hesitate to deal with him again.
Very positive!! Professionals that know their car and passed that knowledge on to me.
Bill Clifford was very patient and professional during the whole selling process. He sold me tje way I wanted to be sold
pretty much cut and dry deal was close to what i wanted and they adjusted to my offer. excellent people to deal with.
The service provided by Bill Clifford was awesome but it was all made available by the owner John Cortese personally getting involved to make sure I got what I wanted and at a great price!
Spur of the moment visit based on a suggestion from a friend who just purchased a car from Cortese. Never expected to buy - never owned a Lincoln. One hour later I'm signing a lease deal. Terrific. Got what I wanted (actually a little more) and it was quick and easy.
It was very nice, Chris Whaling was very easy to work with and after leasing our new Lincoln he explained and demonstrated the many great features on the MKC.
Everything was wonderful. Chris was very friendly and entire experience was great!
All went well with my purchase and I am very pleased with my new 2016 MKX. I had a good experienced - did not feel pressured or uncomfortable at all. That is why I went back and bought this car with Cortese !
I have a couple of issues that have not been resolved yet and I will fill out the rest of the form when they are.
Excellent and friendly service. .
It was excellent! We love Andrea Chapman! She buying/leasing a new car fun and easy
Bill Clifford was able to find the car we wanted within the price we wanted we are very happy.
Always a an excellent experience,Since I have done business with Gortese for 30+ years.
Everything from Service to the cost and condition of the car were excellent. I couldn't be happier.
Pleasant experience working with Wayne. He took the time to understand what I was looking for and is both friendly and easy to work with.
Wayne is very attentive to the needs of his customers. We appreciate that he listens and does try to get the right fit when it comes to cars and financing. ÃÂ
Great experience, Mr. Rainey very professional, and knowledgeable. Also was treated fairly and with respect.
very happy as always with your staff- polite, easy to talk to and not pushy. our favorite salesman is Bill Clifford
Laura King was great. I needed a car right away. She made the process quick,and enjoyable. I am completely happy and will be a customer for life.
Bill Clifford was excellent. Hassle free, very knowledgeable and took a great deal of time with us.
Very solid experience, with Wayne Rainey in Sales and Steve with the loan and sale processing. Wayne is very personable and knowledgeable of the products, services and Lincoln overall. Steve made the purchasing piece very simple and efficient.
a really enjoyed working with the sales staff and the service department when I got the oil change. I would gladly recommend them to everyone.
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Cardell is an awesome asset to the sales team. He made the car buying experience enjoyable and fun. I'll certainly be sending folks his way! Plus the car is such a joy to drive!
My old car was totaled in an accident. When I went to Cortese Ford to find a replacement, sales person Andrea Chapin was very helpful and professional. She answered all of my questions and guided me in leasing my new vehicle without steering me towards a more costly option.
I originally went to Cortese because it was the closest TrueCar Buyer closest to me. Upon meeting Andrea I didn't want to deal with anyone else. I did leave to test drive a Mazda and chose the Escape. Driving the other car sold me on the Escape. So I came back to Andrea. I HATE,yes HATE the process of purchasing a car. But Andrea made it as painless as possible. She was just fun. She also knew her facts and her cars.
A very unfortunate and unexpected event brought me in to Cortese, looking for a new car. All of the staff that I interacted with helped my high stress situation become much more manageable. Had a great time with Dan Tucker. He took great care of me through the entire process. He was never pushy and took the time to answer my questions. He was also willing to communicate with my dad over the phone. It took two visits, but I am beyond satisfied with the vehicle I walked away with! I also worked with Rocco at the Dodge store, because that is the lot the car was at. He is also an incredible guy, patient, knowledgeable and very helpful. Incredible pricing on my Ford Fiesta, warranty package that's a steal and top of the line customer service - couldn't have asked for more!
It was a fantastic experience. Our salesman was especially helpful and patient and everyone that we came in contact with was friendly, helpful and pleasant. Quite the opposite of feeling "pressured," I felt like Tommy and everyone else in the dealership wanted to do whatever they could to make this a great experience.
Wayne Rainey is an exceptional Sales Professional who is transparent and did not promise anything other than to work toward my satisfaction in acquiring the vehicle I wanted. I rate his professionalism and attention to detail among the best there is in the business of customer service. Wayne is very knowledgeable and patient when it comes to explaining details of the Lincoln MKX. He answered all my questions and gave me an invite to contact him at any time in the future if I had questions or did not understand the functionality of my purchase. I am very satisfied with the experience with Wayne Rainey and the entire Cortese management and staff during my car buying experience.
this is the second vehicle I have leased from Cortese and I probably will lease my next one there. I really believe my salesman ( Bill Clifford ) worked with me to try and get a vehicle and price I was happy with. One of the reasons I went back to Cortese in the first place is the service dept. they are great, friendly professional and attentive. Thank you Cortese auto block for making my experience less of a chore and a more of and enjoyable experience
Look its a Ford dealeship, buying off ford dealers means they want the most they can get for a car. I did get my MKZ hybrid for what i wanted to pay but it took a while. Getting beyond buying a car. This dealerships service department is second to none. There mechanics are brillant and Dino and Ed are there to please. i would give them 6 stars if i could. When it comes to auto body repairs after an accident also beyond reproach, the cortese auto body group does better than 99.9% of the rest in rochester, made my car look like it was when i bought it after it got rearended. 6 stars again. the new facility is warm and inviting. These fellas could go places if they would just give a bit more on prices for new cars. My dad bought here and i have bought here. lets see if the next time i buy, the haggle process is still a long hard haul to get where i need to be. 4 stars on sales, I sitll highly recommend them. I also want Steve Ancefsky back great salesman and he worked hard at both ends to get the job done, would not have bought the car had it not been for him. might not get another without him in the showroom.
My whole car buying experience with Cortese Lincoln and Wayne Rainey was a pleasure. Wayne is very knowledgeable and experienced, and he makes customer service his primary goal. He answered every question and thoroughly reviewed the many features of the MKZ. And speaking of the MKZ, what a wonderful car!!! I am very pleased with the car and the process of buying it.
My experience with Cortese Lincoln was amazing!! From the first phone call I received to the meeting with sales and then service, I am so impressed with the customer service you provide! I can't be any happier - thanks so much to Wayne Rainey, Joe (sales manager), Dino, Ed and Mike (I believe they are all in service)!! They all deserve kudos for making me feel like I was their only customer! I will certainly return when it's time to purchase another Lincoln! I LOVE my MKX!!
Very good service and support. No waiting everything handled on the spot.
Over the course of my 70 years I have purchased many vehicles. My experience at Cortese is without question the most professional. My every question answered and there was no sales pressure simply great information in conversational tone.
My Salesperson, Wayne, was exceptional in his customer service and providing information regarding the two vehicles I was interested in. Further he made my buying experience fun-and that is rare when buying a new car. Also his finishing touch on "pick up" day has made a lasting impression which I have told my family and friends about...he had my vehicle in the showroom with a bow on it as I had told him my husband was giving me the SUV as a Christmas gift.
Everyone was courteous and was very patient with me, as I am a hard bargainer. Great personnel, and great service. I found the car of my dreams and am very happy with my choice, and so is everyone else in my family. I love my vehicles and, especially when they are made with quality materials. So far it seems like a very solid vehicle with all the bells and whistles that I wanted. Its been a pleasure. Thank You for all your services. See you soon to get the extra parts I ordered on my Lincoln. Sincerely, Christina
Very pleasant , Donna was very professional
I had a most enjoyable experience thanks to the exceptional patience and knowledge of Wayne Rainey!
Thanks for helping to make this big purchase a lot less daunting than I thought it would be. I rave about my experience and my beautiful car to everyone. You are very good at what you do :)
I am a little upset that I have to make another trip to the dealership to get the second key. It should have been ready when I picked the car up.
Bot a 2013 MKZ. Wayne Rainey was great.Got locked in the bathroom stall! It was not a good experience. I had to look up the Cortese phone number on google and got a recording!!! Finally reached a person and was rescued. This needs to be fixed!!!!!
My first visit I was in and out in a flash. Wayne Rainey was my customer care associate, and he helped me place my order for exactly what I needed and suggested good options for me. When I returned for vehicle delivery, that too was painless. I think I was only in your offices only two hours total and drove home with my car in a snap. This was probably the fastest car buying experience I have ever had. No pressure and great results. If you want me to speak on a commercial I'd do it, thats how happy I was with the entire experience.
It was a pleasantly memorable experience. Everyone was very friendly and accommodating, especially our salesperson, Wayne Rainey.
Wayne wasn't pushy at all and gave me the car fax I asked for. I'd definitely buy another car from him
I was pleasantly surprised how respectful I was treated.
They help me get into a great vehicle ,very knowledgable thanks to mr.Rainey and Cortese team
So wonderful best place and best service I've ever experienced.
Excellent Salesman was great
Laura was very helpful and not pushy at all. Very pleasant and informative.
I actually started off my Cortese experience at Chrysler/Dodge/Jeep and was handed off by Chris Dunkleberger once he saw that the Jeep I was interested in was in the Lincoln (or possibly Ford) inventory.
I have always had polite & courteous service from you folks. You are understanding of your customer's needs. My husband & I have bought cars from you for years. I want to thank Wayne for his wonderful patience & understanding my needs.
Sales was great.Service also great to deal with.Ed Smith is a true professional.However dealing with a extended warranty purchase has not been so great.Still not resolved.I will be coming in to talk more to someone maybe it can be resolved.
Overall it was a great experience. .
Friendly customer service made the buying experience enjoyable .
Everything from Service to the cost and condition of the car were excellent. I couldn't be happier.
Leah was my sales person and did a very good job for me. . .
Excellent...Cordell made the transition to my new lease a breeze! . ....
Shanewchapin@gmail.com Shane helped us to purchase the exact car she was looking for after I looked for a week and found the 2016 Ford Fiesta that only you had
Jeff Hill was very helpful throughout the process. He made me feel very comfortable with my purchase and went above and beyond to make sure I was able to get the truck of my dreams in my price range. I am very satisfied with my purchase and will definitely recommend to my friends and family!
I have bought almost two dozen vehicles for personal use and dozens for business over the years. .
our Salesperson was Angel and both my wife and I found him to be very personable and likable. He made the sale a pleasant experience.
It was excellent. The vehicle was ready was promised. The staff was courteous and respectful. The deal was what I wanted
I was treated with respect from the moment I entered the showroom, by everyone I came in contact with. Kudos to the staff for making me feel like family and not just dollar signs.
Great Experience which I owe to two of your employees, namely Leah Gardiner & Jimmy Vito. I've been to Cortese before and always have had lousy service. These two people stuck with me almost all day until we were able to make a deal.
Everyone I interacted with was very friendly and helpful. I was impressed at how upscale and clean the dealership was. Even the bathroom was nice! Wayne Rainey is a good man and made sure all my needs were met
went in to look at cars to buy. wasn't planning on buying that day but good a good deal and had a great experience with Tom Ciavarri.
Our salesman, Cordell Bouie, was excellent and helped to make the experience easy. .
Very good people nice staff easy to work with outstanding customer service
I had my mind made up we wanted the cadillac srx. The deal was sealed when I saw the care that was put in to the car. Super clean, mechanically, everything was fixed prior to being sold. Not much haggling on price. It was fair and easy. Salesmen was great.
My experience from start to finish, with everyone I encountered, was fantastic! You are commended for the way you do business.
We are very pleased with our experience dealing with your associates at Cortese Lincoln. We were treated in a professional friendly manner, and they did their best to come up with a deal that was fair and workable . We usually dread going through the car buying experience, but your associates took the drudgery out of this experience.
Donna Spofford is not a high pressure salesperson. She is respectful, listens to her client and tries to meet their needs/desires. She provided a positive experience in an often anxiety provoking experience! I would not hesitate to recommend her to others!
I stopped in a few weeks ago to turn in my 2014 Lincoln MKX (lease). Bill Clifford made the whole process so smooth and enjoyable. Bill educated me on the difference between the 2014 and 2016 MKX. I have had my 2016 MKX a few weeks now and I love it. Bill followed up with me several times after the purchase and even sent a gift basket to my workplace. Bill is a true professional and really takes the time to get to know my family and our needs. He is a class act and a wonderful ambassador for the Lincoln brand and the Cortese Auto Group. I've purchase and leased several vehicles from Bill and he always provides me with a 1st class experience.
Our experience was seamless and effortless! We didn't even know that it was done! Wayne took care of it all! Excellent job!
Bill Clifford is awesome!
pleasant transaction exceeded my expectations very friendly with no pressure I really believe they helped me get the best price
It was an awesome experience and I had the best sales rep., Bill Clifford!
Donna was out salesperson. This is the second Lincoln we've purchased. I cannot say enough about her professionalism and just down right friendly demeanor. She was terrific. Actually, all the staff that we've met where very welcoming... More Less
a satisfactory experience. Everybody was very attentive to my needs... More Less
Mr Rainy treated us like royalty from the minute we entered the dealership. It was very obvious he loves his job, dealing with people and the Lincoln product. He helped us make an informed choice and we could not be happier with our new Lincoln!... More Less
We met with a very cordial,knowable,gentleman,named Wayne Rainey. We fell in love with the mkz! Wayne found the car we wanted,got the papers signed,and picked up our new car in two days.... More Less
Donna was wonderful. Very pleased... More Less